User Agreement and Terms of Use

This document constitutes the User Agreement and Terms of Use (hereinafter referred to as the “Terms” and/or the “Agreement”), which forms a legally binding contract between you (hereinafter referred to as “you,” “the user,” or “your”) and “Qissatec,” owned and operated by Qissatec W.L.L. (or any of its affiliated entities), hereinafter referred to as (“Qissatec,” “the Platform,” “we,” “us,” or “our,” as the context requires). These Terms govern your access to and use of the “Qissatec” application or website, including all related services, features, and content (collectively referred to as the “Services”).

By browsing, registering on, or continuing to use the Platform and the Services provided, you acknowledge that you have read, understood, and agreed to enter into a legally binding contract with us, thereby confirming your acceptance of these Terms and all related policies (as referenced in the Policies File), which are incorporated by reference and form an integral part of this Agreement. If you do not agree to these Terms, you must immediately cease using the Platform and delete your account.

If you are using our Services on behalf of a company or other legal entity:
(a) The terms “you” and/or “your” shall include both you and that entity;
(b) You represent and warrant that you are an authorized representative of the company or entity and have the authority to bind it to these Terms; and
(c) You acknowledge that your entity is legally and financially responsible for your access to and use of the Services, including access and use by any affiliated parties such as employees, agents, or representatives.

These Terms apply to all users within and outside the State of Qatar, including individuals and entities who access or use the Platform or its Services in any manner, whether through the application, the website, or any other digital medium.

Qissatec shall act as the sole data controller in relation to the personal data collected or processed through the Platform. However, the Platform may engage third parties as data processors to provide certain technical or operational services (Privacy Policy).

The Platform is committed to principles of transparency, compliance, and the provision of a safe digital environment that enables users to create, share, and engage with content within a legal and ethical framework that respects privacy and intellectual property rights.

Eligibility

By using the Platform, you represent and warrant that you are at least eighteen (18) years of age, or have reached the legal age of digital consent in your country, and that you possess the full legal capacity to enter into and be bound by these Terms. If you have not reached the legal age in your country or are subject to any restrictions preventing you from entering into this Agreement, you may only use the Platform with the explicit legal consent of your parent or legal guardian.Your continued use of the Platform or acceptance of this Agreement and the Privacy Policy (as referenced) shall constitute such express consent.

We assume no legal or civil liability for any inaccurate information provided regarding a user’s identity or legal capacity. The Platform reserves the right to verify your legal eligibility at any time and may request documentation proving your age or legal capacity. We may suspend or terminate your account if it is determined that you do not meet the eligibility requirements stated herein.

Account Creation

To create an account on our Platform, you must provide accurate and reliable information during registration- including but not limited to- your name, date of birth, email address, or any other details requested by the Platform. You are strictly prohibited from providing any false or misleading information.

You must choose a strong password and maintain the confidentiality of your login credentials. You may not share your account details or password with any other individual, entity, or organization, including your employer.

In the event that you forget, lose, or otherwise become unable to access your account, you may recover it by following our account recovery procedures. You will be required to provide information to verify ownership of the account. If the information you provide is inaccurate or incomplete, we may be unable to process your request.

You are solely and fully responsible for ensuring the accuracy of all information you provide to us, and for all activities that occur under your account. You must promptly notify us of any unauthorized access or use of your account (Contact section).

You are required to keep your personal information up to date to ensure continued accuracy and effective communication through the Platform.

We reserve the right, at all times, to suspend or terminate your account if it is determined that any misleading or false information has been provided.

User Rights and Obligations

You have the right to use the Qissatec Platform and benefit from its Services in accordance with the terms and restrictions set forth in this Agreement. You acknowledge that you are obligated to use the Platform solely for lawful purposes, in compliance with applicable local and international laws and regulations, and to refrain from the prohibited actions outlined herein ( Prohibited Uses). You further agree to respect the rights and intellectual property of others.

Users may upload, post, transmit, or otherwise make available content through the Services -including but not limited to- text, images, video clips, audio recordings, or musical works embedded within such videos, such as recordings stored locally from their personal music library or ambient sounds.

When accessing or using any feature that allows you to upload or share user-generated content through the Services - ncluding via third-party social media platforms such as TikTok, Instagram, Twitter, Facebook, Snapchat, or YouTube—or when interacting with other users, you must comply with the standards and obligations outlined in this Agreement ( Prohibited Uses).

Users must not upload, share, or distribute any content that violates applicable laws, intellectual property rights, or the privacy of others. This includes, but is not limited to, content infringing copyrights, trademarks, privacy rights, or containing any form of abuse, harassment, defamation, threats, hate speech, political propaganda, or indecent or offensive material in any form.

Users also undertake not to engage in any action that could harm the Platform or negatively impact the experience of other users. This includes, without limitation, using other users’ sounds or videos to mock, harass, defame, threaten, or spread content contrary to public morals or order ( Prohibited Uses).

Users bear full responsibility for any content they upload or share on the Platform, including text, images, videos, or other materials. The user acknowledges that the Platform shall not be liable for any damages or losses arising from such content or from any infringement of others’ rights. The Platform reserves the right to remove any content that violates these Terms and to take appropriate legal action against offenders, including the suspension or termination of their accounts.

Corporate and Institutional Accounts

The Platform may enter into agreements, memoranda of understanding, or partnership programs with legal and corporate entities aimed at providing benefits, discounts, or complimentary subscriptions to their employees, enabling them to interact with the Platform’s Services within a limited scope and in accordance with the terms and conditions applicable to each specific collaboration.

None of these agreements, offers, or privileges shall be construed as constituting an employment relationship, agency, partnership, or legal representation between the Platform and any such entities or their employees. The relationship shall remain confined to the promotional or cooperative framework defined by the Platform in each case.

Partnering entities and institutions agree to:
• Refrain from using the Qissatec name, logo, branding, or any element of its trademark identity in any media or promotional material without prior written consent from the Platform.
• Abstain from collecting, processing, or using any data of the Platform’s users, employees, or visitors participating in such partnership programs except as expressly authorized in writing and in full compliance with the applicable Privacy Policy (Privacy Policy).
• Maintain transparency when presenting any offers or programs directed to their employees through the Platform and avoid including any misleading or inaccurate information.
• Refrain from any direct or indirect commercial use of the Platform outside the scope of the signed and authorized agreement, including collecting, reposting, or exploiting user-generated content for advertising or marketing purposes.

The Platform reserves the full right to:
• Review, suspend, or terminate any cooperation, agreement, or program with any entity or institution at any time if it determines that the terms have been violated or the Platform or its data has been misused, without incurring any liability for compensation.
• Publish or reference the names or logos of cooperating entities as deemed appropriate for promotional or acknowledgment purposes, unless otherwise requested in writing by the other party.
• Impose additional specific terms or issue supplementary regulatory addenda applicable to each type of approved collaboration.

Platform Rights and Obligations

The Platform reserves the full and absolute right to manage, operate, modify, suspend, restrict, or discontinue any part of its Services, content, functionalities, or access thereto at any time and for any reason it deems appropriate, without prior notice or user consent, and without incurring any liability unless expressly provided otherwise in these Terms. This includes, without limitation, updating or enhancing user interfaces, redesigning technical infrastructure, modifying content display mechanisms, or temporarily or permanently suspending certain services for reasons related to operations, security, maintenance, development, or regulatory compliance.

We are committed to providing our Services in accordance with recognized technical and security standards and to ensuring continuity of service to the greatest extent possible. However, the user acknowledges that the Platform and its Services are provided “as is” and “as available,” and we do not warrant that they will be free of errors, defects, interruptions, security vulnerabilities, or that they will be compatible with all devices, systems, or browsers.

We reserve the right to use, analyze, and process non-personal data derived from the use of our Services for the purposes of improvement, development, analytics, and quality assurance, as outlined in the applicable Privacy Policy. We may also engage third parties to provide certain technical or operational services, support, hosting, or data processing, provided such third parties maintain confidentiality and security standards equivalent to ours.

The user acknowledges that all intellectual property rights, ownership, trademarks, designs, software code, and original content contained within the Platform are the exclusive property of the Platform or its licensed affiliates. No user may use, copy, reproduce, or exploit any of these materials in any manner without the Platform’s prior express written consent.

The Platform is committed to taking all necessary measures to protect users’ data and personal information from unauthorized access or misuse and to comply with all obligations set forth in the Privacy Policy. The Platform also undertakes to address and process user reports and complaints in accordance with the procedures specified in these Terms.

Subscriptions and Payments

We provide users of Qissatec with access to its services under various types of subscriptions, each subject to specific financial terms depending on the nature of the service. Subscriptions are divided into three categories:
a) First Category: Users may access certain basic features of the platform free of charge for the purpose of viewing content or browsing published stories, without being able to interact, participate, or upload any content.
b) Second Category: A free membership may be granted to a user if their employer, company, or affiliated entity has entered into a group subscription agreement with the platform on their behalf, granting them access to services or features provided by Qissatec. The subscribing entity bears full financial responsibility for the subscription fees, while the user undertakes to use the account solely for the authorized purpose and not to transfer or share their login credentials with others.
c) Third Category: Users who purchase paid subscription packages are granted access to additional services or features within the platform at the prices announced at the time of purchase (on the “Subscriptions” page). Payments shall be made using the payment methods available on the platform, such as bank cards, electronic payment systems like Apple Pay, Google Pay, or any other payment methods we may adopt in the future.

The user acknowledges that all amounts paid for services are final and non-refundable unless the platform explicitly states otherwise or the service is canceled by the platform for operational or regulatory reasons. The platform reserves the right to amend subscription prices, features, or conditions at any time, provided that users are notified in accordance with the procedure set out under the “Notices and Communications” clause.

The user bears sole responsibility for ensuring the accuracy and currency of their payment details and for maintaining sufficient balance when making any purchase or renewing a subscription. The platform shall not be held liable for any delay or failure in payment processing caused by a bank, payment provider, or technical issue beyond the platform’s control.

The user may cancel or choose not to renew their subscription at any time through their account settings within the platform. The subscription shall remain active until the end of the prepaid period, without any entitlement to a refund. The platform reserves the right to suspend or terminate any subscription in the event of a violation of these Terms or any related policies, without incurring any financial liability toward the user.

Paid subscriptions automatically renew upon expiry unless the user cancels the renewal through their account settings prior to the next renewal date. Failure to cancel the renewal constitutes the user’s express consent to continue automatic deductions through the registered payment method. The platform shall bear full responsibility in the event that amounts are charged after a properly executed and verified cancellation by the user.

Content and Intellectual Property

We retain all intellectual property rights related to the platform and its services -including but not limited to- trademarks, logos, source codes, designs, texts, images, and videos owned by us. No user may copy, modify, redistribute, or exploit any of these in any form without obtaining prior written consent from the platform.

By uploading or submitting your content to our platform, you grant us a non-exclusive license to use, display, distribute, and enhance the content for the purpose of enabling its presentation within or outside the platform, improving user experience, and developing services. This license does not entitle you to any additional financial compensation unless separately agreed upon in writing.

We are committed to protecting users’ intellectual property and copyright rights and will use content strictly in accordance with the granted license. However, the platform bears no legal, civil, or criminal liability for any use of content by other users without authorization. Each user is solely responsible for protecting their rights and taking the necessary legal actions against any unauthorized use.

We reserve the full right to remove any content that infringes intellectual property or copyright rights of the platform or any third party, and to take all appropriate legal actions against violators, including suspending, disabling, or terminating their accounts. This also includes any content that may harm the platform’s reputation, its users, or the integrity of its services.

Notices and Communications

By using our platform, the user agrees to receive notifications related to their account, activities on the platform, messages (if any), comments, offers, updates, and any other information we deem necessary to improve the user experience and ensure proper account management. Communications may be made through the notification center within the app or website, by email to the registered address associated with the user’s account, via instant messages, in-app pop-up alerts, or through any other method the platform may adopt in the future.

The user expressly consents to receiving electronic notifications related to the use of the platform, including updates, service announcements, comments, interactions, and administrative, security, or marketing communications.

Users may disable non-essential notifications through the options available within the app, website, or device settings, while retaining the right to receive essential notifications related to security, account, and core services, to ensure the continued proper functioning of the platform. The user acknowledges that the platform shall not be liable for any loss or damage resulting from the failure to receive notifications due to their deactivation or due to inaccurate or outdated contact information. The user further understands that disabling notifications may affect their full utilization of certain features or services offered through the platform.

The platform may also contact the user for any legal or administrative purpose, including requests for additional information, identity verification, or to notify the user of any changes to the platform’s services. Continued use of the platform constitutes implied consent to receive such communications.

All correspondences sent by the platform to the email address registered in the user’s account or through the platform’s internal messaging system shall be considered official and legally binding notifications. Receipt of a notice through the user’s designated communication channel shall be deemed full legal acknowledgment of its content.

Privacy and Data Protection

At Qissatec, we are committed to maintaining the privacy and protection of all users’ data in accordance with the highest security standards and internationally recognized best practices. Personal data collected and processed is limited to legitimate purposes only (as referenced in the “Information We Collect” section of the Privacy Policy), including service provision, improving user experience, user communication, and ensuring compliance with the Terms of Use and platform policies.

We undertake to implement all necessary technical and organizational measures to prevent unauthorized access, loss, alteration, or disclosure of personal data. Personal data is stored only for as long as necessary to fulfill the purposes for which it was collected, and is deleted or securely disposed of once no longer needed, in accordance with applicable legal and regulatory requirements.

Users have the right to access, correct, amend, or delete their personal data, as well as to object to its processing to the extent permitted by applicable policies and regulations. Users are responsible for providing accurate, truthful, and up-to-date information to ensure the effective and secure delivery of services.

By using the platform, you acknowledge that this Agreement and the Privacy Policy together constitute a single and unified legal framework. Your review and adherence to both documents form an integral part of the contractual relationship between you and us. You expressly consent to the terms set out in the Privacy Policy, and we, in turn, commit to using your data strictly in accordance with it.

The platform reserves the right to amend or update its privacy and data protection procedures at any time. Continued use of the platform following any amendment constitutes implied acceptance of the revised policies, including all rights and obligations related to data protection and user privacy.

Security

Qissatec is committed to implementing all reasonable and appropriate technical and organizational measures to protect its systems and users’ data from unauthorized access, use, alteration, disclosure, or destruction, in line with best practices in information security. The user acknowledges that they are responsible for maintaining the confidentiality of their account login credentials, and that any activity carried out using their credentials shall be deemed authorized by them.

Users must not attempt to breach the system, circumvent security measures, manipulate the platform’s technical infrastructure, transmit harmful software or viruses, or upload any content that could compromise the platform’s performance or the safety of its users. The use of automated tools or unauthorized mechanisms to access, extract, or analyze platform data is strictly prohibited.

In the event that any activity constitutes a security threat or a breach of the protection systems or Terms of Use, the platform reserves the right to take any technical or legal action it deems appropriate, including suspending, blocking, or terminating the account, and notifying competent authorities when necessary.

These obligations are complementary to those outlined in the Privacy Policy and together form an integrated framework for protecting user data and ensuring the security of the platform environment.

Third-Party Services

Our platform may rely on tools and services provided by third parties to deliver certain features and functionalities- including but not limited to- maps, electronic payments, content hosting, and analytics services. The user acknowledges that such services are provided by independent external providers and that the platform does not have full control over the nature, quality, or performance of these services.

We shall not be held liable for any content or services offered by third parties, including the accuracy of information, security, privacy, or any loss or damage that may result from the use of such services. Certain services may require the submission of personal or financial information, and the user is solely responsible for the accuracy and validity of such data. The user agrees that any interaction with these services is at their own risk and is governed by the applicable terms, conditions, and privacy policies established by the respective third-party service provider, in addition to the platform’s own Privacy Policy where applicable.

The platform reserves the right to modify, suspend, or discontinue any third-party service at any time without prior notice, while ensuring, where possible, that users retain access to alternative or equivalent services in accordance with the platform’s applicable terms and policies.

Advertisers and In-Platform Advertising

The platform and its services may contain promotional advertisements, commercial content, links, or offers provided by third parties, including companies or individuals who advertise their products or services through the platform (hereinafter referred to as “Advertisers”). The platform disclaims any responsibility for the content, accuracy, or reliability of any advertisement, product, or service displayed or promoted through the platform. The user understands and acknowledges that the inclusion of any advertisement or link does not constitute an endorsement, recommendation, or approval by the platform of such third party or its offerings.

Where the platform allows users or businesses to publish their own advertisements or promote their products or services within the platform, the user acknowledges that they bear full legal responsibility for any advertising content they publish or share. The user undertakes to ensure that such content is truthful, accurate, not misleading, and does not infringe upon any law or third-party rights - including but not limited to- intellectual property rights and trademarks. The user further agrees that the platform retains the absolute right to reject, remove, or block any advertisement or promotional content it deems to be in violation of its policies, or that could harm other users or the platform’s reputation.

All transactions conducted between a user and any advertiser or third party are undertaken at the user’s sole risk, including but not limited to purchases, payments, information exchanges, or any warranties or obligations related to the advertised products or services. Under no circumstances shall the platform be held liable, directly or indirectly, for any loss, damage, or claim arising from such dealings or from reliance on any advertisement, offer, or third-party product.

With respect to sponsored advertisements, paid promotional collaborations, or brand-funded content, users are required to make a clear and explicit disclosure of the promotional nature of such content when publishing it within the platform, in accordance with professional standards and applicable laws. The platform disclaims any responsibility for the user’s failure to comply with this obligation or for any harm or confusion caused to other users as a result of undisclosed promotional content. The platform reserves the right to take any appropriate action, including suspending or removing the infringing content, or terminating the user’s account in the event of repeated violations.

All advertisements remain subject to the Privacy Policy applicable to all users, and the platform reserves the right to review or remove any advertisement or promotional material it deems contrary to the law, the Terms of Use, or its ethical and professional standards, without prior notice.

Warranties and Disclaimer

The “Qissatec” Platform provides its services to users on an “as is” and “as available” basis, without any warranties of any kind, whether express or implied, including, but not limited to, warranties of fitness for a particular purpose, accuracy, reliability, or non-infringement of third-party rights. The user acknowledges that they use the platform and its services at their own risk, and that reliance on any content or service is entirely at their own responsibility.

The Platform reserves the absolute right to modify, suspend, or discontinue any of its services, features, or available content at any time, whether temporarily or permanently, without the need for prior notice or user consent. The Platform shall not be liable for any losses or damages resulting from such modifications, suspensions, or discontinuations, including loss of access to content or features.

The Platform shall not be held responsible for any content published by users, including any direct or indirect, material or moral damages arising from the use, reliance upon, or interaction with such content by other users or third parties. Each user bears full responsibility for the content they create or share, including compliance with intellectual property rights and third-party rights, and ensuring that their content does not violate any applicable laws or rights.

Neither the Platform nor its directors, employees, partners, or service providers shall be held legally or contractually liable for any direct or indirect damages resulting from service interruptions, data loss, technical errors, or system failures operating the Platform, including any loss of user content or information. The user acknowledges that they are solely responsible for maintaining backup copies of their data when necessary and that the Platform does not guarantee continuous or uninterrupted access to its services or data.

The Platform may contain links to third-party websites or services. We are not responsible for the content, policies, or practices of such parties or websites, and your use of them is entirely at your own risk.

By using the Platform and its services, the user acknowledges and accepts all associated risks and agrees that the Platform shall not be held liable for any direct, indirect, or consequential damages resulting from the use of its services or interactions with other users or third parties.

Account or Service Termination

The user may terminate their account on the Platform at any time through the account settings or by contacting us via the methods indicated under the “Communication and Notifications” section. Such termination becomes effective once all required procedures are completed by the Platform. However, the Platform reserves the right to retain certain data as required by law or for legitimate regulatory and security purposes.

We also reserve the right to suspend, restrict, or terminate any user’s account or access to the Platform or any of its services, in whole or in part, without prior notice, in any of the following cases -including but not limited to-:

• Violation of any terms, conditions, or prohibited uses stated in this Agreement or its related policies.
• Providing false or misleading information during registration or while using the Platform.
• Misuse of services or engagement in illegal activities or actions that harm the Platform, its users, or third parties.
• Receipt of a request or order from a competent judicial or regulatory authority.
• The Platform’s discontinuation of service for commercial, technical, or legal reasons.

Upon suspension or termination, the user shall lose access to their account, data, and stored content on the Platform, and the Platform reserves the right to delete or disable access to such content without any obligation to provide copies or recovery of data.

The user may request reactivation of their account within ( ) days, in accordance with the Platform’s internal policy. The Platform may retain user data and content during the closure period for legal compliance or account restoration purposes. The Platform reserves the right to deny reactivation if the reason for suspension still exists or poses a security risk to the Platform or its users.

The Platform disclaims any responsibility for any losses or damages, whether direct or indirect, including data loss, resulting from the termination or suspension of an account or service for any reason. The user remains responsible for any financial or legal obligations incurred prior to the termination date, including due fees or compensations, if any, and acknowledges that termination does not entitle them to any refund of previously paid amounts.

Prohibited Uses

Users are strictly prohibited from using the Platform, any of its services, features, or tools in any manner that violates applicable local or international laws and regulations, or in any way that conflicts with these Terms and Conditions or infringes upon the legitimate rights of others.

Users are prohibited from using the Platform or any of its components or services for any unlawful or fraudulent purposes, or in a manner contrary to public order and morality, or for any purpose not authorized by us, including attempting to bypass or circumvent any technical or security restrictions imposed on the Platform.

Users are prohibited from creating fake or impersonated accounts representing individuals, companies, or other entities, or using trade names, logos, or trademarks owned by others without authorization. It is also prohibited to provide misleading information about one’s identity, institutional affiliation (entity or company), or to use registration data belonging to another user, or to use identifiers, images, or voices of others without their consent.

Users are prohibited from engaging in any act that may compromise the security, technical integrity, or operational stability of the Platform – including but not limited to- attempting to access systems or databases, executing malicious code, uploading files containing viruses or malware, or performing security scans without prior written authorization from the Platform.

Users are prohibited from uploading, publishing, distributing, or displaying any content that contains illegal, offensive, racist, discriminatory, obscene, or otherwise unlawful materials, or that infringes upon intellectual property rights, privacy, reputation, or any other rights of third parties.

Users are prohibited from using any automated or manual methods to manipulate search, recommendation, ranking, or visibility mechanisms on the Platform, including posting repetitive or irrelevant content, generating fake interactions, or buying and selling followers, reviews, or ratings.

Users are prohibited from engaging in any activity that may compromise the fairness or integrity of the commercial or investment environment provided by the Platform, including attempting to divert users or clients to competing platforms, promoting external services without prior written authorization, or conducting off-platform transactions intended to evade fees or contractual obligations.

Users are prohibited from using tools or technologies to collect or extract data from users, companies, or published content without express written permission from the Platform, or from using such data for unauthorized commercial purposes.

Users are prohibited from publishing or circulating any content intended to defame, insult, or incite against any natural or legal person, or that could harm their reputation, interests, or business activities in any form, whether within the Platform or through its communication channels.

Users are prohibited from uploading, publishing, or sharing any content containing obscene, pornographic, racist, discriminatory, offensive, or anti-religious expressions, or any material that violates public morals, public order, or the Platform’s publishing policies.

Users are prohibited from publishing, using, modifying, quoting, or redistributing any content, audio-visual material, or text protected by copyright, trademarks, or other intellectual property rights without explicit authorization from its owner or from the Platform’s management, including the use of music, sound clips, or images without a proper license.

Users are prohibited from publishing, broadcasting, or sharing any content containing insults, defamation, threats, bullying, or incitement against any individual, entity, community, or group, or any material that could harm a person’s or entity’s reputation, or promote hatred, violence, or hostility.

Users are prohibited from recording, publishing, or sharing any story or material containing the information, voices, images, or locations of others without their knowledge or consent.

Users are prohibited from attempting to bypass the content moderation or review procedures applied by the Platform, or from using codes, symbols, or indirect means to publish restricted or removed content, or to re-upload content previously deleted or limited by the Platform.

Users are prohibited from exploiting or misusing the Platform’s voice recording, interaction, storytelling, geographic mapping, or other features in any manner that causes disturbance, confusion, or harm to other users’ experience, or from using such features for purposes inconsistent with the Platform’s cultural or creative objectives.

Users are prohibited from publishing or sending content or stories with the intent to solicit money, gifts, funding, or support from other users through misleading methods, or from engaging in extortion, coercion, or bargaining to obtain financial or personal gain.

Users are prohibited from publishing, sharing, or promoting any content containing instructions, invitations, justifications, or encouragement for illegal acts, including drug use, violence, suicide, hate crimes, or acts that harm the environment or public property.

In all cases, “Qissatec” reserves the right, at its sole discretion and at any time, to deem any behavior or action — even if not explicitly mentioned in this Agreement — as prohibited if it is considered to misuse the Platform, undermine trust or security, or harm the environment the Platform strives to provide for its users. The Platform further reserves the right to take any legal action it deems appropriate against violators without prior notice.

Indemnification

The User agrees and acknowledges to defend, indemnify, and hold harmless the Platform, including its affiliates, officers, directors, agents, and partners, from and against any and all losses, damages, claims, or costs (including reasonable attorneys’ fees) arising out of or in connection with:
a) Any breach by the User of these Terms, or of any undertakings, warranties, or prohibitions contained herein;
b) Any content or material uploaded or shared by the User through the Platform;
c) Any infringement by the User of any third-party rights -including but not limited to -intellectual property rights, privacy rights, or any form of abuse;
d) The use of the Platform or its services in any manner that violates these Terms or applicable laws;
e) Any harmful act, misconduct, or negligence committed by the User towards any other user of the Platform or towards the Platform itself.

The Platform reserves, at its sole discretion, the right to assume the exclusive defense and full control of any claim or proceeding subject to indemnification under this clause, at the User’s expense. The User shall cooperate fully with the Platform in the defense of such claims.

The User’s obligation to indemnify and defend the Platform shall remain valid and enforceable even after the termination, suspension, or discontinuation of the User’s account or use of the Platform, with respect to any claims or liabilities that arise or are discovered after termination but are related to acts, conduct, or content occurring during the period of the User’s use of the Platform. This obligation is continuous and shall not expire upon the termination of the contractual relationship between the parties.

The Platform undertakes to notify the User promptly upon becoming aware of any claim, lawsuit, or legal action subject to indemnification under this clause, without this notification constituting any obligation to intervene or assume responsibility for the outcome of such proceedings.

Governing Law

This Agreement and any disputes, claims, or matters arising out of or in connection herewith—whether contractual or non-contractual—shall be governed by and construed in accordance with the laws of the State of Qatar.
The courts of Qatar shall have exclusive jurisdiction to settle any dispute or claim arising between the User and the Platform relating to the use of the services or the interpretation or performance of this Agreement.
The User acknowledges that these Terms constitute the entire and binding agreement between the parties regarding the use of the Platform.

Apple License (EULA) and App Store Use

The use of the “Qissatek” application, when downloaded or accessed through the Apple App Store, is subject to Apple’s Standard End User License Agreement (EULA), available at the following link: https://www.apple.com/legal/internet-services/itunes/dev/stdeula/.
This agreement is considered complementary to these Terms and not a substitute for them. In the event of any inconsistency between the provisions of this Agreement and Apple’s EULA regarding matters related solely to the operation of the application on Apple devices, the mandatory provisions of Apple’s EULA shall prevail to the extent required for compliance with Apple’s system requirements, without affecting the validity or enforceability of the remaining Terms and Conditions governing the use of the Platform.

General Provisions

The Platform reserves the full right to amend or update this Agreement or any of its related clauses or the services provided through it, including adding new terms and conditions, modifying features or prices, introducing new services, or altering operational policies. Users will be notified of such modifications through the official communication channels within the application or via the email address registered in their account. Continued use of the Platform after the publication date of any amendment constitutes explicit and implicit acceptance of such modifications.

All notifications and alerts related to the account, services, or Platform updates shall be sent through the in-app notification center, the registered email address, or any other official communication channel adopted by the Platform. The User shall be deemed duly notified once the message has been sent through the designated means and remains responsible for monitoring such channels to stay informed of important updates.

If any clause of this Agreement is found to be unlawful or unenforceable for any reason, such invalidity shall not affect the validity or enforceability of the remaining provisions, which shall remain in full force and binding upon both parties. The Platform reserves the right to amend any unenforceable clause to ensure compliance with applicable law.

Failure or delay by the Platform in exercising any of its rights under this Agreement or under any applicable law shall not be deemed a waiver of such right, which shall remain valid and enforceable at all times.

In the event of any inconsistency or discrepancy between different language versions of this Agreement, the Arabic version shall prevail and be deemed the official and legally binding text, interpreted in accordance with the laws applicable in the State of Qatar.

The User acknowledges that all policies attached to the Platform - including but not limited to -the Privacy Policy, Content Policy, Subscription and Payment Terms, and any other published guidelines form an integral and inseparable part of this Agreement and must be complied with accordingly.

The User further acknowledges their obligation to comply with all applicable local and international laws and regulations while using the Platform - including but not limited to- those governing privacy, data protection, intellectual property, and consumer protection. The User shall refrain from engaging in any unlawful or harmful activity that may affect the Platform, other users, or third parties.

The User acknowledges that the Platform may, at any time and in accordance with the law, communicate with competent regulatory authorities, including sharing information or data related to Platform usage, accounts, or activities associated with the services, to ensure compliance with applicable laws and regulations. The User agrees that such communication shall not constitute a breach of privacy as defined under the Platform’s Privacy Policy.

The Platform shall not be held liable for any delay or failure in the provision of services resulting from circumstances beyond its reasonable control- including but not limited to - natural disasters, wars, fires, major technical failures, or any other events deemed force majeure. The User acknowledges that they will be notified in the event of any significant disruption of the service caused by such circumstances, and that the Platform shall make reasonable efforts to resume services as soon as practicable without being liable for any compensation.

Interpretations

In these Terms, unless the context requires otherwise: (1) any phrase introduced by the words “including,” “includes,” “in particular,” “for example,” or any similar expression shall be construed as illustrative and shall not limit the generality of the preceding words; and (2) references to the singular include the plural, references to one gender include all genders, and vice versa in each case.

Transfer of Ownership or Acquisition

In the event that the Platform is sold, merged, or acquired, whether in whole or in part, by any third party, or in the event of a transfer of ownership for any reason whatsoever, all rights and obligations stipulated in this Agreement and the Privacy Policy shall automatically transfer to the new owning entity. These Terms shall continue to remain valid and binding upon all parties without the need for renewed consent from the User. Your continued use of the Platform and its Services following such transfer or change in ownership shall constitute your explicit acceptance of the continued application of these Terms by the new entity, and shall be deemed a waiver of any objection related to the change of ownership or operator of the Platform.

Contact Us

If you have any inquiries, requests regarding your data, or wish to exercise your rights under this Policy, please contact us through email: support@qissatec.com

Internal Reporting and Complaint Handling System

The Platform maintains an internal reporting and complaint-handling system designed to ensure transparency and fairness. The process includes: receiving the report, verifying its validity, assessing the violation in accordance with the relevant policies, taking the appropriate action (warning, suspension, or removal of content), and notifying the user of the outcome within a reasonable timeframe. The Platform retains a record of reports and actions taken for compliance and continuous improvement purposes.